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Managing Complaints Online
Managing Complaints Online
Our Price: $49.00

The Vital Learning Managing Complaints™ course provides managers and
team leaders with a proven process and individual skills to effectively
deal with employee complaints in a way that supports employee and team
goals.
Improving Work Habits Facilitator Kit
Improving Work Habits Facilitator Kit
Our Price: $400.00

Managers will understand a work habits discussion is not coaching and requires different skills for successful resolution; that work habits must be dealt with effectively; how to explain the team member's work habit focusing on behaviors rather than attitude. Use an action plan and reviews to improve habits and personal accountability.
Coaching Job Skills Facilitator Kit
Coaching Job Skills Facilitator Kit
Our Price: $400.00

Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork.

Delegating Facilitator Kit
Delegating Facilitator Kit
Our Price: $400.00

Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member's responsibility and authority for a delegated task - creating a framework for accountability and personal growth.

Delegating Participant Workbook
Delegating Participant Workbook
Our Price: $49.00

Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member's responsibility and authority for a delegated task - creating a framework for accountability and personal growth.

Developing Performance Facilitator Kit
Developing Performance Goals and Standards Facilitator Kit
Our Price: $400.00

Define goals, objectives, and performance standards. Set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language.
Developing Performance Workbook
Developing Performance Goals and Standards Participant Workbook
Our Price: $49.00

Define goals, objectives, and performance standards. Set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language.
Essential Skills Facilitator Kit
Essential Skills of Communicating Facilitator Kit
Our Price: $400.00

See that communication is a two-way process. Construct clear messages. Manage nonverbal behaviors to reinforce message intent. Listen actively to improve communication. Create a climate of open communication.
Essential Skills Workbook
Essential Skills of Communicating Participant Workbook
Our Price: $49.00

See that communication is a two-way process. Construct clear messages. Manage nonverbal behaviors to reinforce message intent. Listen actively to improve communication. Create a climate of open communication.
Essential Skills of Leadership Facilitator Kit
Essential Skills of Leadership Facilitator Kit
Our Price: $400.00

Maintain and enhance team member self-esteem daily. Base performance discussions on work habit and behavior rather than personality and attitude. Involve team members in goal setting, problem solving, decision-making.
Essential Skills of Leadership Participant Workbook
Essential Skills of Leadership Participant Workbook
Our Price: $49.00

Maintain and enhance team member self-esteem daily. Base performance discussions on work habit and behavior rather than personality and attitude. Involve team members in goal setting, problem solving, decision-making.
Effective Discipline Facilitator Kit
Effective Discipline Facilitator Kit
Our Price: $400.00

Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step.
Effective Discipline Workbook
Effective Discipline Workbook
Our Price: $49.00

Effective Discipline provides the tools necessary to dramatically reduce problem behaviors.
Communicating Up Facilitator Kit
Communicating Up Facilitator Kit
Our Price: $400.00

Understand the importance of framing communication in terms of a manager's interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement.

Managing Complaints Facilitator Kit
Managing Complaints Facilitator Kit
Our Price: $400.00

Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members' capabilities.

Managing Complaints Participant Workbook
Managing Complaints Participant Workbook
Our Price: $49.00

Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members' capabilities.

Providing Performance Feedback Facilitator Kit
Providing Performance Feedback Facilitator Kit
Our Price: $400.00

Providing Performance Feedback Facilitator Kit - Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.
Providing Performance Feedback Online
Providing Performance Feedback Online
Our Price: $49.00

Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.
Providing Performance Feedback Participant Workbook
Providing Performance Feedback Participant Workbook
Our Price: $49.00

Providing Performance Feedback Participant Workbook - Providing Performance Feedback is collaborative, team members intuitively agree to the process and give their full commitment to its success.
Supporting Change Facilitator Kit
Supporting Change Facilitator Kit
Our Price: $400.00

Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoing ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals.
Supporting Change Participant Workbook
Supporting Change Participant Workbook
Our Price: $49.00

Supporting Change Participant Workbook - Supporting Change provides the tools managers need to understand and interpret change – in order to more successfully manage their team through it.
Leadership Version Facilitator Kit
Developing and Coaching Others - Leadership Version Facilitator Kit
Our Price: $400.00

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers.
senior Management Version Facilitator Kit
Developing and Coaching Others - Senior Management Version Facilitator Kit
Our Price: $600.00

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers.
Leadership Version Workbook
Developing and Coaching Others - Leadership Version Workbook
Our Price: $49.00

Developing and Coaching Others - Leadership Version Workbook - The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.
Senior Management Version Workbook
Developing and Coaching Others - Senior Management Version Workbook
Our Price: $190.00

Developing and Coaching Others - Senior Management Version Workbook - Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers.