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Knock Your Socks Off Service-Facilitator Guide
Knock Your Socks Off Service - Facilitator Set
Our Price: $140.00

The Knock Your Socks Off Service Readiness Assessments are derived from an organizational culture and process instrument called the Service Management Practices Inventory™ (SMPI™).
Internal Customer Service Assessment Facilitator Guide
Internal Customer Service Assessment - Facilitator Set
Our Price: $140.00

The Internal Customer Service Assessment is based on relevant internal service literature and consulting experience. At the center of the assessment, the Internal Customer Service Model combines both aspects of the internal service provider’s job. The Facilitator Guide includes all the information necessary to understand and conduct a assessment and/or training activity to enhance internal customer service.
The Customer Service Pocketbook
The Customer Service Pocketbook
Our Price: $12.95

The Customer Service Pocketbook is for everyone who contributes,
directly or indirectly, to giving the customer excellent service. This
third edition has been fully revised to reflect the changes in
responding to customers' needs via a variety of different channels,
including social media.
The Call Centre Customer Care Pocketbook
The Call Centre Customer Care Pocketbook
Our Price: $12.95

The Managing Customer Service Pocketbook
The Managing Customer Service Pocketbook
Our Price: $12.95

For leaders of customer service teams, The Managing Customer
Service Pocketbook draws on some startling statistics to highlight the
benefit of building customer loyalty. For example, one study shows that a
mere 5% increase in customer loyalty can boost profitability by up to
85%. Earning loyalty is about delighting the customer by delivering
outstanding service.
The Key Account Manager's Pocketbook
The Key Account Manager's Pocketbook
Our Price: $12.95

The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximizing ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge.
CUSTOMER: Know what motivates people to buy from you
CUSTOMER: Know what motivates people to buy from you
Our Price: $195.00

This kit has lots of examples and exercises so everybody can participate and learn! Here you will find everything you need in order to present your own workshop for your employees. Save money, save time and achieve better results!
Becoming a Customer Service Star Online Credit
Becoming a Customer Service Star Online Credit
Our Price: $25.00

Adds one credit to your Assessment Center Account.  This credit will allow you to distribute the Becoming a Customer Service Star Online Assessment to a participant of your choice.  You'll need to purchase one credit per participant.
Becoming a Customer Service Star Facilitator Kit
Becoming A Customer Service Star - Facilitator Set
Our Price: $180.00

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.
Includes the Facilitator Guide plus 1 Participant Guide.
Knock Your Socks Off Service-Manager Participant Guide
Knock Your Socks Off Service Manager - Self Assessment
Our Price: $17.00

The Knock Your Socks Off Service Readiness Assessments are derived from an organizational culture and process instrument called the Service Management Practices Inventory™ (SMPI™).
Knock Your Socks Off Service-Employee Participant Guide
Knock Your Socks Off Service Employee - Self Assessment
Our Price: $17.00

Based on best-selling Knock Your Socks Off Service® book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization's ability to deliver world-class service — and helps them create an action plan for improvement.
Internal Customer Service Assessment Participant Guide
Internal Customer Service Assessment - Self Assessment
Our Price: $17.00

The Internal Customer Service Assessment Participant Guide is not only the assessment, but also a complete 23-page handout and workbook to complement your training session.
Becoming a Customer Service Star Participant Guide
Becoming A Customer Service Star - Self Assessment
Our Price: $17.00

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.