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50 Customer Service Activities-Skill Builders
SkillBuilders: 50 Customer Service Activities
Our Price: $125.00

Designed to strengthen the capabilities and effectiveness of your customer service representatives, Skillbuilders: 50 Customer Service Activities will be a valuable addition to your training library.

Selling Skills Inventory - Participant Guide
Selling Skills Inventory - Self Assessment
Our Price: $17.00

Teach your salespeople the basics of smart, collaborative selling with the revised and expanded Selling Skills Inventory. Not only does this instrument measure aptitude, it also outlines a collaborative, step-by-step sales model your reps can put to immediate use.
Sales Training Activity Collection
Sales Training Activity Collection
Our Price: $125.00

Sales Training Activities focuses on universal sales knowledge and skills - skills that are completely transferable across all organizations and situations. In fact, most of the activities use an "open content" approach, meaning that participants use their own examples and experiences as the main subject.
Positude Sales Deck
Positude Sales Deck
Our Price: $10.00

Simplicity in training is a key to effectiveness. The POSITUDETM Challenge Application Cards are decks of 40 cards that each contain a situation for teams to discuss and resolve.

Deck of 40 cards for Sales situations.
Whats My Selling Style? Facilitator Guide
What's My Selling Style? Facilitator Guide
Our Price: $165.00

What's My Selling Style starts with a 20-item self assessment that takes approximately 10 minutes to complete. Individuals complete each sales-related statement with the word or phrase that best describes their typical approach to sales. Scoring the assessment reveals a "My Selling Style Profile" and a dominant preference for one or more four personal styles: Direct, Spirited, Considerate, and Systematic.

Whats My Selling Style? Participant Guide
What's My Selling Style? Participant Guide
Our Price: $17.00

What's My Selling Style? is a quick and easy way for
salespeople to identify personal style, pinpoint their clients' styles,
and then make adjustments where necessary.
Whats My Selling Style? Online Profile
What's My Selling Style? Online Profile
Our Price: $17.00

The What's My Selling Style? profile is one of our newest tools. The simplicity of the other What's My...Series tools made this a natural selection for sales professionals.
The online version takes this to another level by making it even easier to administer, especially to geographically-dispersed groups. You simply set up the "event," send an email invitation to your participants with a special link to the online profile, and your people complete it online in about 10 minutes. From that point you can watch the progress as each person completes the profile.
** Must have an Online Account
The Telesales Pocketbook
The Telesales Pocketbook
Our Price: $12.95

The Telesales Pocketbook is full of advice and good ideas for
everyone who uses the phone to generate sales and there are also useful
tips for managers of telesales teams. Thousands of sales people and
sales managers have attended the author's lively and humorous sales and
management seminars.
The Sales Excellence Pocketbook
The Sales Excellence Pocketbook
Our Price: $12.95

The Sales Excellence Pocketbook explains how to make the
right initial impression, how to discover customer needs, how to present
the best possible case and, crucially, how to close successfully. Also
gives tips and techniques on how to prepare for the sales meeting and
how to follow-up effectively.
The Self-Managed Development Pocketbook
The Self-Managed Development Pocketbook
Our Price: $12.95

The Self-managed Development Pocketbook gives an overview of the
increasingly important process of self-managed development (SMD), in
which individuals take responsibility for, and control of, their own
development. The book looks at the reasons why SMD is growing in
popularity and how it fits into the other organizational processes.
The Networking Pocketbook
The Networking Pocketbook
Our Price: $12.95

The Networking Pocketbook
details the four basic steps that lead to effective networking
relationships, the so-called LINK: Learning (about needs, ours and other
people's); Investing (making strong contacts); Nurturing (achieving a
deeper relationship); and Keeping (maintaining the momentum). As the
author leads readers through these four basic steps he progressively
describes the seven key competencies needed for effective networking.
The Salesperson's Pocketbook
The Salesperson's Pocketbook
Our Price: $12.95

The Salesperson's
Pocketbook is a clear concise guide to improving sales results. The book
follows an 8-stage model (The Direct Sales Cycle) with each stage being
covered in a separate chapter. The author has extensive experience of
direct sales - UK and overseas, public and private sector - and of sales
training.
The Marketing Pocketbook
The Marketing Pocketbook
Our Price: $12.95

The Marketing Pocketbook is is authoritative, comprehensive and -
with its clear, concise, factual wording - easily accessible.
Authoritative because it is written by an experienced and highly
respected management consultant . Comprehensive because of the sheer
volume of facts that this Pocketbook manages to squeeze in.
The Telephone Skills Pocketbook
The Telephone Skills Pocketbook
Our Price: $12.95

The Telephone Skills Pocketbook covers every aspect of using the
telephone to improve business performance. It highlights the importance
of good communications skills, the need to build rapport, favorite bad
habits and how to avoid them, how to take control of a call, how to keep
customers happy, and more.
Trade Show Advantage Pre Show Meeting Kit
Trade Show Advantage Pre Show Meeting Kit
Our Price: $249.00

The Trade Show Advantage™ Pre-Show Meeting Kit was designed to minimize event managers’ time and maximize exhibit/event staffs’ skills and confidence.
Selling Skills Inventory - Facilitator Guide
Selling Skills Inventory - Facilitator Set
Our Price: $140.00

Teach your salespeople the basics of smart, collaborative selling with the revised and expanded Selling Skills Inventory. Not only does this instrument measure aptitude, it also outlines a collaborative, step-by-step sales model your reps can put to immediate use.